Terms and Conditions i1rm — Platform Guidelines

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and i1rm ("Platform", "We", "Company") regarding your use of the i1rm online gaming platform, accessible at i1rm.vin.

By completing account registration, making a deposit, or using any service provided by i1rm, you hereby confirm that you have read, understood, and agree to be bound by all provisions of these Terms, together with the Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you disagree with any part of these Terms, you are required to discontinue use of the i1rm platform. Continued use of the platform following any amendments to the Terms constitutes your acceptance of those changes.

2 Eligibility & Account Registration

To be eligible to register and use the i1rm platform, you must meet all of the following requirements at all times:

• At least 18 years of age at the time of registration
• Being a legally eligible individual to enter into a binding agreement
• Providing accurate, complete, and up-to-date personal information during registration
• Never previously suspended or banned from the i1rm platform
• Each individual is only permitted to hold one (1) active account
• Accounts may not be shared, transferred, or used by another person
• Registration by individuals on the self-exclusion list is strictly prohibited

I1rm reserves the right to request identity verification documents (KYC) at any stage. Failure to submit the required documents within the specified timeframe may result in temporary suspension or account closure.

3 Account, Password & Security

You are solely responsible for the security of your account login credentials. i1rm recommends the following steps to keep your account protected at all times:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols
• Enable Two-Factor Authentication (2FA) from your account settings
• Do not share your login credentials with anyone, including family members
• Do not use public Wi-Fi without VPN protection when accessing your account
• i1rm will never ask for your password via email, live chat, or phone

If you suspect any suspicious activity on your account, contact the i1rm support team immediately via the in-platform live chat. i1rm will send real-time notifications for every new login and every transaction to ensure you are always informed of your account activity.

4 Deposits, Withdrawals & Financial Transactions

I1rm supports a wide range of popular local payment methods in Malaysia. All financial transactions are processed with 256-bit SSL encryption to ensure the security of your funds at all times.

Important conditions regarding financial transactions at i1rm:

• The withdrawal method must match the deposit method used
• The account holder's bank account name must match the name registered with i1rm
• Active bonuses must meet wagering requirements before a withdrawal can be processed
• i1rm reserves the right to request proof of payment for deposits for verification purposes
• Using another person's credit card or third-party bank account is prohibited
• Any attempt at money laundering will be reported to the relevant authorities

5 Bonuses, Promotions & Rewards

I1rm offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the specific terms stated in the relevant promotion's terms. General conditions applicable to all i1rm bonuses are as follows:

• Each promotion has a validity period that must be observed — expired bonuses cannot be reinstated
• The wagering requirement must be fully met before a withdrawal can be made
• Each promotion is limited to one account, one device, and one IP address only
• Bonuses cannot be transferred between accounts or exchanged directly for cash
• i1rm reserves the right to modify or withdraw any promotion without prior notice
• Multiple accounts registered to abuse promotions will be closed and winnings forfeited

The wagering requirement is a multiplier that must be met before bonus funds can be withdrawn. For example, a RM 100 bonus with a 20x wagering requirement means you must place a total of RM 2,000 in bets before the bonus balance can be withdrawn. Wagering requirements vary for each promotion and will be clearly stated in the respective promotion's terms.

6 Game Rules & Fairness

All games offered on the i1rm platform — including Live Casino, Slot Games, Fish Shooting Games, and Sports Betting — operate in accordance with established and certified rules. i1rm's game fairness principles are as follows:

• All casino and slot games use independently certified RNG (Random Number Generator)
• Live Casino uses professional dealers streamed live for full transparency
• Sports betting results are final once the match has concluded and been confirmed
• Winnings arising from software bugs or technical faults are invalid
• i1rm reserves the right to void bets placed during a technical disruption
• The use of bots, automated software, or unauthorised methods to influence game outcomes is strictly prohibited

For sports betting, i1rm uses real-time updated odds lines. All bets are accepted prior to the start of an event, except for in-play betting which is accepted while a match is in progress in accordance with the specific rules stated.

7 Prohibited Conduct

I1rm maintains a zero-tolerance policy toward unethical conduct and fraud. The following actions are strictly prohibited and may result in immediate account closure:

• Registering more than one account using the same or different information
• Using false information, another person's identity, or forged documents
• Colluding with other players to manipulate game outcomes
• Using any form of automated software, bots, or unauthorised assistance tools
• Exploiting software bugs or technical vulnerabilities on the platform
• Attempts at money laundering or other illicit financial activities
• Threats, harassment, or abusive language directed at staff or other members
• Attempting to access another person's account without authorisation

If i1rm detects or suspects any prohibited behaviour, we reserve the right to suspend the account, withhold withdrawals, and conduct an internal investigation. Any winnings obtained through illegitimate means will be voided in full without prior notice.

8 Account Closure & Suspension

An i1rm account may be closed or suspended for various reasons, either at the member's own request or at the sole discretion of i1rm:

• Closure upon member request — contact support to process voluntary account closure
• Self-exclusion — available for periods ranging from 1 month to permanent
• Temporary suspension — during investigation of suspicious activity
• Suspension due to failure to submit KYC documents within the stipulated period
• Permanent closure — as a result of confirmed serious Terms violations

If an account is closed due to a Terms violation, any legitimate remaining balance (excluding bonuses) will be returned to the registered payment method once the investigation is concluded. For accounts closed upon member request with a positive balance, withdrawals will be processed within 5 business days.

9 Liability Cap

I1rm provides the online gaming platform on an "as is" basis. While we continuously strive to keep the platform running smoothly 24/7, there are limitations on liability that you should be aware of:

• i1rm is not responsible for any losses arising from internet service disruptions on your end
• i1rm does not guarantee complete freedom from technical disruptions, although we aim for 99.9% uptime
• Valid game results cannot be altered on the basis of a claimed loss alone
• i1rm is not responsible for unauthorized account access resulting from a member's own security negligence

I1rm's maximum liability to any member under any circumstances is limited to the total deposits made by that member in the 30 days preceding the relevant event. i1rm is not liable for any indirect losses, loss of profits, or consequential damages arising from use of the platform.

10 Changes to Terms and Conditions

I1rm reserves the right to change, amend, or update these Terms and Conditions at any time at our sole discretion. We are committed to notifying members of any material changes through:

• In-platform notification upon next login
• Updates the "Last Updated" date shown at the top of this page
• Announcement via i1rm's official communication channels if changes are significant

It is your responsibility to review these Terms and Conditions periodically. Your continued use of the i1rm platform following the publication of any amendments will be deemed as your acceptance of the updated Terms and Conditions.

11 Applicable Laws & Dispute Resolution

These Terms and Conditions, as well as any disputes arising from the use of the i1rm platform, shall be governed and interpreted in accordance with the laws and regulations applicable to the operation of the i1rm online gaming platform.

Should any dispute arise between a member and i1rm, we encourage resolution through the following channels in the prescribed order:

• Tier 1: Contact i1rm customer support via live chat for immediate assistance
• Tier 2: Submit a written complaint to the i1rm management team via official email
• Tier 3: Resolution through independent arbitration if internal resolution is unsuccessful

I1rm is committed to resolving all valid disputes in a fair and transparent manner within a reasonable timeframe. All dispute-related communications must be conducted in Bahasa Malaysia or English.

12 Contact Us

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or your use of the i1rm platform in general, our support team is available to assist you at any time.

• Live Chat: Available 24/7 directly within the i1rm platform
• Support Email: [email protected] (response within 24 hours)
• Telegram: i1rm's official Telegram support channel

The i1rm support team operates fully in Bahasa Malaysia and is ready to assist you with any matter related to your account, transactions, or platform usage. We are committed to addressing all enquiries transparently and wholeheartedly.